Windows Business Helpdesk & Remote PC Job Log

Job Log

Help desk / customer support ticket tracking

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Job Log 5.0.0

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OS Support: Win2000, Win7 x32, Win7 x64, WinOther, WinServer, WinXP, Other, Win Vista

Supported Languages

Version 5.0.0

Size 35.58Mb

Hits: 0 visitors

Downloads: 29

License: Shareware

Price: 39.95 USD (Buy Now)

Date added: 07 Nov 2015

Last Update: 12 Nov 2012

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Publisher's description
Job Log is designed for the business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.

Available Translations: None
Job Log 5.0.0 screenshot

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